Customer
Services
Terms and Conditions
Terms and conditions
(Updated 20th February 08)
This
website is operated by One2one Driving School. As a user of this
website (referred to as "you/your") you acknowledge that any use
of this website including any transactions you make ("use/using")
is subject to our terms and conditions below (which includes any
other important hyper-linked sections e.g. How
to use this website,
Refunds, and Privacy
policy. In addition, you will find other useful information
within Customer
Services. Please: |
read
through these terms and conditions carefully before using this
website
print
a copy for future reference.
also
read our Privacy
policy section regarding your personal
information.
|
One2one Driving School
does not teach test routes, instead we teach you how drive.
All courses booked
with one2one are under the provision that you understand you are forming
a contract between yourself and the instructor who is a self-employed
franchisee of One2one Driving School. Any balance payment dispute, claim
or discussion should therefore be taken up with the instructor and not
with One2one Driving School. The company cannot be held liable for any
compensation claim from either instructor or student, nor can it be held
responsible for any traffic law violation on the part of either instructor
or the student.
You must also hold
a valid provisional licence for the category B - Car Licence and be at
the level recommended on our lesson structure. If this is not the case,
or you are not at test standard on your test day, you may be refused the
use of our Instructors car incurring the loss of test fee. The Instructors
decision is final, for more information read these terms & conditions.
Note - We cannot guarantee
a Driving Test for the end of your driving course, however one2one driving
school currently have a 99.7% success rate of achieving this.
| 1.
General |
| |
1.1 |
We
reserve the right to change these terms and conditions at any time.
Any such changes will take effect when posted on the website (see
date at the top) and it is your responsibility to read the terms
and conditions on each occasion you use this website and your continued
use of the website shall signify your acceptance to be bound by
the latest terms and conditions.
|
| |
1.2 |
If
you are not the pupil, you confirm that you have authority to bind
any business on whose behalf you use this website.
|
| |
1.3 |
All
courses must be booked online via our website and a non refundable
deposit payment must be made at the time of booking to secure the
booking. (3.
Payments)
|
| |
1.4 |
Your theory test will be
booked at least 14 days prior to the course start date, if you were
to fail you may not be able to take a practical driving test at
the end of your driving course if another theory test cannot be
taken.
If
you pay for an additional theory test fee we will try to book another
theory test before the end of your driving course (note - if this
is not possible you will not be able to take a practical driving
test at the end of your driving course).
. |
| |
1.5 |
Your practical driving test
will be booked for the end of your course or
any day that week providing
you have passed your theory test at least 14 days prior to the course
starting.
If
One2one Driving School cannot provide a driving test within the
same week as your driving course then we will book the next available
date provided by the DSA that best coincides with your instructors
availability and yourself.
Your driving test is usually at the nearest Practical Driving Test
Center to you, however, if this is not possible we will locate a
test at an alternative center within a reasonable driving time.
The
pupil will be permitted to use the training car for their driving
test providing the pupil has reached a safe standard of driving.
Whilst every effort is made to get the pupil to test level, and
to take the practical test, if it is considered by the instructor
that the pupil could be a danger to themselves, the DSA examiner
or to the general public, then for safety reasons, he/she will not
be allowed to use the training car for the test and will be advised
accordingly.
One2one
will not be held responsible if your course is affected in the following
circumstances:- 1) The DSA canceling a driving test. eg. Unavailable
Examiner, Due to bad weather, failing light etc or unforeseen mechanical
failure 2) An unforeseen accident while on a lesson or test.
. |
| |
1.6 |
It
is the pupils responsibility to notify one2one of the following
when making a booking:-
- your driver
number.
- your theory
certificate number & date passed
- your pickup
address if different to home address
- any unavailable
dates and/or times.
- any special
requirements.
- any condition
which could affect the driving course.
- any condition
which could affect the driving test.
- dates of any tests already booked which would conflict with
the course you are booking.
One2one will not be held responsible
for a pupil not providing any relevant information that could affect
either the driving course or driving test.
It
the pupil is found to be under the Influence of Alcohol, Drugs or
anything which could affect your driving, the pupil would not be
allowed to drive for that day losing any fees for that days training
or test fees if on test day.
If
you are on a guaranteed pass course you will have to pay for the
next driving test & lessons for that day.
Note
- If a second incident occurs then the course will be terminated
with loss of all course fees.
|
| |
1.7 |
Where
the instructor may arrive late for a lesson due to circumstances
beyond his/her control, the instructor will make efforts to extend
the ‘finish' time of the lesson by the same amount of time
or add the time on to the following lesson.
. |
| |
1.8 |
Where
the pupil fails to attend a pre-arranged course time, the instructor
will wait a maximum of 30 minutes before leaving.
This will be then classed as a no show for which
the pupil will be liable for a no show
fee which is equal to that days lesson price.
. |
| |
1.9 |
All
‘one2one Driving School' instructors are authorised Approved
Driving Instructors (DSA ADI) or legally authorised instructors.
. |
| |
1.10 |
‘one2one
Driving School' may substitute another instructor if unforeseen
circumstances arise.
. |
| |
1.11 |
All
‘one2one Driving School' vehicles are a non smoking
environment.
. |
| |
1.12 |
The
cost of the use of the training car for the driving test period
is the same as the cost of a lesson, if a lesson is booked prior
to the test on the same day this will be the equivalent cost of
a two lesson period.
. |
| |
1.13 |
A
valleting charge will be made for any malicious soiling of the vehicle.
. |
| |
1.14 |
Abusive
language or threatening behavior to any one2one Driving Instructor,
office staff, DSA Examiner or the general public while on a driving
lesson, driving test or via a phone call will not be tolerated.
Any such action may result in your course being terminated resulting
in the loss of course fee.
. |
| 2.
Booking process |
| |
2.1 |
Please
see the How
to use this website section for information on how to place
a booking. All bookings that you place on this website will be subject
to acceptance in accordance with these terms and conditions.
. |
| |
2.2 |
The
'confirmation' stage sets out the final details of your booking.
Following this, we will send to you a booking confirmation email
detailing the course you have chosen.
. |
| |
2.3 |
Acceptance
of your booking and the completion of the contract between you and
one2one will take place only if you have completed all relevant
sections on the booking form correctly and you have made the correct
payment for the course you have chosen.
. |
| |
2.4 |
We
do not file details of your booking for you to subsequently access
direct on this website, and therefore, please print out these terms
and conditions and the booking acknowledgement for your own records.
If you wish to obtain specific details of your previous bookings
please Contact
us.
|
| 3.
Payment |
| |
3.1 |
You must pay the relevant non refundable deposit for the course
you are booking now and the balance payment later (see terms &
conditions 3.3).
However
if you choose a course which is more than 28 days away we offer
a 7 day money back guarantee. (see terms & conditions 4.1).
|
| |
3.2 |
Any
remaining balance must be paid to your Instructor in CASH on the
first day of your Driving Course.
|
| |
3.3 |
We
take your non refundable deposit payment from your credit/debit
card using Google Checkout at the time of your booking, once Google
have checked your card details they will email you a Google Order
N.o. You must enter this into your booking form.
In
the event that we are unable to process your booking due to an incorrect
payment, no booking form submitted or incorrect booking information
being submitted, we will inform you of this as soon as possible.
A refund will be given of any monies paid minus an admin fee (currently
£5)
|
| |
3.4 |
Payment
can be made by any method specified in How
to use this website. Debit/Credit cards may be used for any
amount via Google Checkout.
If
you wish to use Pay Pal there is a 4% surcharge per transaction.
|
| |
3.5 |
The
price you pay is the course price displayed on this website at the
time we receive your booking apart from the following exception:
a) Whilst we try and ensure that all prices on our website are accurate,
errors may occur. If we discover an error in the course price you
have booked we will inform you as soon as possible and give you
the option of reconfirming your booking at the correct price or
canceling it. If we are unable to contact you we will treat the
booking as cancelled. If you cancel and you have already paid, you
will receive a full refund.
|
| 4.
Cancellations, Rearrangements & Refunds |
| |
4.1 |
We
offer a 7 day money back guarantee, please refer to Refunds.
Courses which start within the next 21 days are excluded from this
Guarantee.
. |
| |
4.2 |
When
an Intensive Driving Course is booked and one2one Driving School
has not received written cancellation or rearrangement in the form
of a postal letter at least 21 day prior to the course start
sate then the balance payment of the
course will still be owed to your Instructor who with our assistance
will take appropriate action needed to collect this amount.
. |
| |
4.3 |
If
the Pupil chooses a course unsuitable for their level of experience
and/or chooses to end the course before all hours are completed
then one2one Driving School will not be held responsible for this
decision and any monies paid will be lost.
|
| |
4.4 |
Refunds
will only be considered if put it in writing and one2one driving
school receives this by the postal service more than 21 days before
your course start date.
Send all requests for refunds to:-
one2one Driving School
C/o Nicola Wilkinson
42 Lyme Clough Way,
Middleton,
Manchester.
M24 6TN |
| 5.
Complaints / Grievance Procedure |
| |
5.1 |
All
complaints must be put in writing and received by post no later
than 7 days after the course end date.
Send
all complaints to:-
one2one Driving School
C/o Nicola Wilkinson
42 Lyme Clough Way,
Middleton,
Manchester.
M24 6TN |
The
One2one Driving School website is operated by
One2one Driving School,
42 Lyme Clough Way
Middleton, Manchester
M24 6TN
We recommend you print out a copy of
these terms and conditions for your future reference. If you have any
questions regarding the One2one Driving School website please see the
Customer
Services section for more information and full contact details.
|
|
|
