Customer
Services
Terms and Conditions
Terms and conditions
(Updated 1st January 2010)
This
website is operated by One2one Driving School. As a user of
this website (referred to as "you/your") you acknowledge that
any use of this website including any transactions you make
("use/using") is subject to our terms and conditions below
(which includes any other important hyper-linked sections
e.g. How
to use this website,
Refunds, and Privacy
policy. In addition, you will find other useful information
within Customer
Services. Please: |
read
through these terms and conditions carefully before using
this website
print
a copy for future reference.
also
read our Privacy
policy section regarding your
personal information.
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One2one Driving
School does not teach test routes, instead we teach you how drive.
All courses
booked with one2one are under the provision that you understand
you are forming a contract between yourself and the instructor who
is a self-employed franchisee of One2one Driving School. Any balance
payment dispute, claim or discussion should therefore be taken up
with the instructor and not with One2one Driving School. The company
cannot be held liable for any compensation claim from either instructor
or student, nor can it be held responsible for any traffic law violation
on the part of either instructor or the student.
You must hold
a valid provisional licence for the category B - Car Licence. If
you are not at test standard on your test day, you may be refused
the use of our Instructors car incurring the loss of test fee. The
Instructors decision is final, for more information read these terms
& conditions.
Note - We cannot
guarantee a Driving Test for the end of your driving course, however
we do currently have an excellent record.
| 1.
General |
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1.1 |
We
reserve the right to change these terms and conditions at
any time. Any such changes will take effect when posted on
the website (see date at the top) and it is your responsibility
to read the terms and conditions on each occasion you use
this website and your continued use of the website shall signify
your acceptance to be bound by the latest terms and conditions.
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1.2 |
If
you are not the pupil, you confirm that you have authority
to bind any business on whose behalf you use this website.
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1.3 |
All
courses must be booked online via our website and a non refundable
deposit payment must be made at the time of booking to secure
the booking. (3. Payments)
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1.4 |
Your theory test will
be booked as soon as we can obtain one and is normally prior
to the course start date, if you were to fail you may not
be able to take a practical driving test at the end of your
driving course if another theory test cannot be taken.
If
you pay for an additional theory test fee we will try to book
another theory test before the end of your driving course
(note - if this is not possible you will not be able to take
a practical driving test at the end of your driving course).
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1.5 |
Your practical driving test
will be booked for the end of your course or
any day that week providing
you have passed your theory test prior to the course starting.
If
One2one Driving School cannot provide a driving test within
the same week as your driving course then we will book the
next available date provided by the DSA that best coincides
with your instructors availability and yourself.
Your driving test is usually at the nearest Practical Driving
Test Center to you, however, if this is not possible we will
locate a test at an alternative center within a reasonable
driving time.
The
pupil will be permitted to use the training car for their
driving test providing the pupil has reached a safe standard
of driving. Whilst every effort is made to get the pupil to
test level, and to take the practical test, if it is considered
by the instructor that the pupil could be a danger to themselves,
the DSA examiner or to the general public, then for safety
reasons, he/she will not be allowed to use the training car
for the test and will be advised accordingly.
One2one
will not be held responsible if your course is affected in
the following circumstances:- 1) The DSA canceling a driving
test. eg. Unavailable Examiner, Due to bad weather, failing
light etc or unforeseen mechanical failure 2) An unforeseen
accident while on a lesson or test.
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1.6 |
It
is the pupils responsibility to notify one2one of the following
when making a booking:-
- your
driver number.
- your
theory certificate number & date passed
- your
pickup address if different to home address
- any
unavailable dates and/or times.
- any
special requirements.
- any
condition which could affect the driving course.
- any
condition which could affect the driving test.
- dates of any tests already booked which would conflict
with the course you are booking.
One2one will not be held responsible
for a pupil not providing any relevant information that could
affect either the driving course or driving test.
It
the pupil is found to be under the Influence of Alcohol, Drugs
or anything which could affect your driving, the pupil would
not be allowed to drive for that day losing any fees for that
days training or test fees if on test day.
If
you are on a guaranteed pass course you will have to pay for
the next driving test & lessons for that day.
Note
- If a second incident occurs then the course will be terminated
with loss of all course fees.
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1.7 |
Where
the instructor may arrive late for a lesson due to circumstances
beyond his/her control, the instructor will make efforts to
extend the ‘finish' time of the lesson by the same amount
of time or add the time on to the following lesson.
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1.8 |
Where
the pupil fails to attend a pre-arranged course time, the
instructor will wait a maximum of 30 minutes
before leaving. This will be then classed as a no
show for which the pupil will be
liable for a no show fee which is equal to
that days lesson price.
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1.9 |
All
‘one2one Driving School' instructors are authorised
Approved Driving Instructors (DSA ADI) or legally authorised
instructors.
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1.10 |
‘one2one
Driving School' may substitute another instructor if unforeseen
circumstances arise.
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1.11 |
All
‘one2one Driving School' vehicles are a non
smoking environment.
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1.12 |
The
cost of the use of the training car for the driving test period
is the same as the cost of a lesson, if a lesson is booked
prior to the test on the same day this will be the equivalent
cost of a two lesson period.
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1.13 |
A
valleting charge will be made for any malicious soiling of
the vehicle.
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1.14 |
Abusive
language or threatening behaviour to any one2one Driving Instructor,
office staff, DSA Examiner or the general public while on
a driving lesson, driving test or via a phone call will not
be tolerated. Any such action may result in your course being
terminated resulting in the loss of course fee.
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1.15 |
As
of 1st January 2010 One2one Driving School will re-comence
conducting Guaranteed Pass Intensive Driving Courses but only
in selective areas. To check if one2one covers your area Click
Here. |
| 2.
Booking process |
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2.1 |
Please
see the How
to use this website section for information on how to
place a booking. All bookings that you place on this website
will be subject to acceptance in accordance with these terms
and conditions.
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2.2 |
The
'confirmation' stage sets out the final details of your booking.
Following this, we will send to you a booking confirmation
email detailing the course you have chosen.
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2.3 |
Acceptance
of your booking and the completion of the contract between
you and one2one will take place only if you have completed
all relevant sections on the booking form correctly and you
have made the correct payment for the course you have chosen.
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2.4 |
We
do not file details of your booking for you to subsequently
access direct on this website, and therefore, please print
out these terms and conditions and the booking acknowledgement
for your own records. If you wish to obtain specific details
of your previous bookings please Contact
us.
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| 3.
Payment |
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3.1 |
You must pay the relevant non refundable deposit (which
includes any test fees required) for the course you are
booking (see terms & conditions 3.3).
Deposit
payments are valid for 6 months from the date paid.
All monies will be lost if the course & test/s are not
taken within this 6 month period.
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3.2 |
Any
remaining balance must be paid to your Instructor in CASH
on the first day of your Driving Course.
Balance
payments are valid for 6 months from the date paid.
All monies will be lost if the course is not taken within
this 6 month period..
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3.3 |
We
take your non refundable deposit payment from your credit/debit
card using Pay Pal or Google Checkout or (see 3.4) at the
time of your booking, once Pay Pal or Google or have checked
your card details they will email you..
In
the event that we are unable to process your booking due to
an incorrect payment, no booking form submitted or incorrect
booking information being submitted, we will inform you of
this as soon as possible. A refund will be given of any monies
paid minus an admin fee (currently £25)
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3.4 |
Payment
can be made by any method specified in How
to use this website. Debit/Credit cards may be used for
any amount via Pay Pal or Google Checkout or .
If
you wish to use
Google Checkout there is a 4% surcharge per transaction.
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3.5 |
The
price you pay is the course price displayed on this website
at the time we receive your booking apart from the following
exception:
a) Whilst we try and ensure that all prices on our website
are accurate, errors may occur. If we discover an error in
the course price you have booked we will inform you as soon
as possible and give you the option of reconfirming your booking
at the correct price or canceling it. If we are unable to
contact you we will treat the booking as cancelled. If you
cancel and you have already paid, you will receive a full
refund.
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| 4.
Cancellations, Rearrangements & Refunds |
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4.1 |
We
offer a 7 day money back guarantee, please refer to Refunds.
Courses which start within the next 21 days are excluded from
this Guarantee.
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4.2 |
When
an Intensive Driving Course is booked and one2one Driving
School has not received written cancellation or rearrangement
in the form of a postal letter at least 21 days prior
to the course start date then the balance
payment of the course will still be owed to your
Instructor who with our assistance will take appropriate action
needed to collect this amount.
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4.3 |
If
the Pupil chooses a course unsuitable for their level of experience
and/or chooses to end the course before all hours are completed
then one2one Driving School will not be held responsible for
this decision and any monies paid will be lost.
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4.4 |
Full
Refunds (minus a £25 admin fee) will only be considered
if put it in writing and one2one driving school receives this
by the postal service more than 21 days before your course
start date.
Send all requests for refunds to:-
one2one Driving School
42 Lyme Clough Way,
Middleton,
Manchester.
M24 6TN |
| 5.
Complaints / Grievance Procedure |
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5.1 |
All
complaints must be put in writing and received by post no
later than 7 days after the course end date.
Send
all complaints to:-
one2one Driving School
42 Lyme Clough Way,
Middleton,
Manchester.
M24 6TN |
The
One2one Driving School website is operated by
One2one Driving School,
42 Lyme Clough Way
Middleton, Manchester
M24 6TN
We
recommend you print out a copy of these terms and conditions for
your future reference. If you have any questions regarding the One2one
Driving School website please see the Customer
Services section for more information and full contact details.
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